FAQ

GreenPC is a gaggle of different services, both to consumers, SMB’s and big cooperations. Or half a gaggle, at least. The GreenPC Webshop keeps the motor purring. GreenPC Corporate refurbishes tens of thousands of computers from big corporations, mainly banks and insurance companies, and mans the stereo for the ride. And GreenPC’s Auction Factory sells B graded merchandise at the lowest price, and pays for the gas.

The aforementioned websites, of which menatwork.wpengine.com is the alpha URL, specialise in refurbished electronic deals every day.

It’s our daily email summary of the deals available on our shop and on our auctions. You would want it so you could see the deals you might be missing out on, but also so you can actually help saving the environment, and feel good about reducing your carbon footprint.

Ah, that means we’re in a good mood, as we allow you to configure certain specs of the article. As such, the article price varies, so we list the lowest configuration as the base price.

Don’t worry, it’s simple. Just go to your cart, push that big green CHECKOUT button, and follow the process. We need nothing more than a username, a password, your email address, and address data. At the end of the order process we will ask you whether you want to create an account, or whether you prefer to continue your purchase without creating a GreenPC account. If you do create an account, you’ll be asked for a password and you’ll receive a confirmation email shortly after.

Your password, email address, email preferences, forum avatar, phone number, and more – OK, not that much more – are all accessible by clicking your name, and choosing “Edit my Profile”. From there, things are pretty forward. If you run into trouble, create a support ticket.

You can pay for your orders using VISA, MasterCard, American Express or Discover. We use Paypal as a payment gateway. You can also pay per bank transfer. We do not accept checks, money orders, uncut gemstones, or broken promises.

Yes! What are you waiting for ? Oh, and when you do, keep in mind banks are lame… They don’t always show the senders data in the payment excerpt, so make sure you clearly mention your order number and your full name in the comment section of your payment form. Else it might take a while before our elves will track you down.

Please make your payment to:

GreenPC S.A.

IBAN: LU31 0030 4228 7788 0000

BIC: BGLLLULL

You place your order before 13:00h (GMT+1). Our elves pile your order onto the backs of a magic pegasus. Your order shows up within 72 hours, delivered by a pegasus disguised as a delivery person of your local postal service. Don’t say anything that might reveal their secret.

If you order it after 13:00h (GMT+1), you’ll get it within 4 days. The pegasus/secret rules still apply.

If for whatever act of God we are not capable of delivering your order within those time limits, our elves will contact you within 24 hours after you placed your order.

You will get a tracking email once your order ships. You can check your order status on your account page. Click on the order number to view tracking information for that order. Do not email us the next day asking when your item will ship. Take a breath. Have a cup of coffee. Patience in all things, grasshopper. Good things come to those who wait (-Cassandra Clare; City of Glass).

Well, you can’t change the address after the fact. But what you can do is cancel the order entirely, assuming you cancel within the first 60 minutes after placing the order by opening a ticket on our Support page. Then feel free to reorder again with the correct address you meant to use in the first place! Think of it as a do-over.

No. We are busy sourcing new products and shipping orders. That’s a full time job already.

The best way to reach the right person to help you is through our Support pages. For product questions, check our forums.

For general life solutions, we suggest a dating service, magic ball, or a shrink.

First, check your account page to see if your order was split into multiple shipments. If so, no big whoop, the rest of your stuff is on the way. If not, it means we probably made a mistake. Sorry. Let us know by opening a support ticket.

First, check your account page to see if your order was split into multiple shipments. If so, no big whoop, the rest of your stuff is on the way. If not, it means we probably made a mistake. Sorry. Let us know by opening a support ticket.

No, we do not ship outside of the EU at this time, and certain sales may not be shipped to certain countries. Why ? Well, the pegasus disguised as a delivery person of your local postal service is just too expensive to hire outside the EU.

No, we do not ship to the US. We might some day … Around the same time the US stops invading other countries. Meanwhile, please don’t ask again. Jeez, some people…

Well, let’s be clear: you can’t undo at all. You’re an adult. You are responsible for your actions. That includes pushing that big green ORDER button. If we are really in a good mood and in certain rare cases we might be open for a refund still, so you can always give it a try by contacting our Support Team, but don’t blame us if the answer will be a plain “no”.

Hey, we want you to love us and have a good time. So if your item arrives damaged or defective, open a support ticket to communicate the issue with our Support Team. You can find additional details in the How do I return a defective product section on our FAQs.

You’ll need to contact our Support Team within 14 days of purchasing your product if it arrives damaged or defective. GreenPC reserves the right to impose a 20 % restocking fee for any product that is returned and deemed not to be damaged or defective and the original shipping charge will not be refunded.

In the event your return request is past the 14 day return window, you may want to contact the manufacturer of your product to see if some other resolution is possible.

If you buy something you don’t end up liking or you have what marketing people call “buyer’s remorse,” sell it on your local secondhand sales platform, eBay or at a garage sale. It’s likely you’ll make money doing this and save everyone a hassle.

If the item doesn’t work, first, find out what you’re doing wrong. Yes, we know you think the item is bad, but it’s probably your fault. Google your problem, or come back to that product discussion in our community and ask other people if they know. Try to call the manufacturer and ask if they know. If you give up, then open a support ticket to communicate the issue with our Support Team or read further.

This one’s serious, so we’re gonna use our grown-up voices. AHEM: If the item you purchased is damaged or defective and was purchased within the past 14 days, please go to our Support page to report the issue. Include the order number, a description of the item you would like to return and a detailed explanation of the problem you are having. We will provide you with a return authorisation.

If we still have the same item in-stock, we will provide you with an exchange of the same item. In the event the item is no longer available and you have contacted us within 14 days of the purchase date, GreenPC may issue you a refund in the amount of the original purchase based on the condition of the item. You may be required to return your defective item to GreenPC before an exchange or refund is issued.

In the event the item being returned to GreenPC is not found to be damaged or defective, you may be assessed a 20 % restocking fee and the original shipping charge will not be refunded.

In the event your return request is past the 14 day window, you may want to contact the manufacturer of your product to see if some other resolution is possible.

If and only when you received a return authorisation ID from the GreenPC Support team, please send your article to the following address:

Greenpc S.A.
Toekomstlaan 11
B-3600 Genk
Belgium

Important:

• Add a printed copy of your support ticket, or write down on a paper (inside the box) your support ticket number.
• Add the return address and put it inside the box.
• Add a copy of your original invoice, or write down the invoice number.

Once our elves received your article, they will send you an email confirming the arrival of your article.

A replacement article will be send to you within 14 days.

Of course there is. It’s called “GreenPC’s Playlist” and it was compiled by our CEO. We still wonder how he came up with such a witty name. You can find it here.

No, you’ll find it boring. We’re just an office of people working quietly. The more interruptions we get, the less we get done, and then it’s all over, no more things, what happened, it’s all gone, they were just here yesterday, etc. If you’re visiting Belgium, here’s some things to do in Belgium that are more fun than visiting our office. If you’re visiting Luxembourg: too bad for you. We suggest visiting Belgium.

No. We’ll probably send you a polite response, but we’ll also laugh at you and say, “Didn’t they read the FAQ?”