{"id":2738,"date":"2014-11-15T08:31:29","date_gmt":"2014-11-15T08:31:29","guid":{"rendered":"http:\/\/greenpc.wpengine.com\/?page_id=2738"},"modified":"2015-06-04T20:26:12","modified_gmt":"2015-06-04T18:26:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/greenpc.company\/?page_id=2738","title":{"rendered":"FAQ"},"content":{"rendered":"

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General Stuff<\/span><\/h3>[vc_accordion disable_keyboard=”” toggle=”” initial_state=”none”][vc_accordion_tab title=”What the … is GreenPC ?”][vc_column_text animation_delay=”200″]<\/p>\n

GreenPC is a gaggle of different services, both to consumers, SMB’s and big cooperations. Or half a gaggle, at least. The GreenPC Webshop keeps the motor purring. GreenPC Corporate refurbishes tens of thousands of computers from big corporations, mainly banks and insurance companies, and mans the stereo for the ride. And GreenPC’s Auction Factory\u00a0sells B graded\u00a0merchandise at the lowest price, and pays for the gas.<\/p>\n

The aforementioned websites, of which menatwork.wpengine.com is the alpha URL, specialise in refurbished electronic deals every day.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What about this Buzz email and why would I want it ?”][vc_column_text animation_delay=”200″]<\/p>\n

It’s our daily email summary of the deals available on our shop and on our auctions. You would want it so you could see the deals you might be missing out on, but also so you can actually help saving the environment, and feel good about reducing your carbon footprint.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row section_type=”fullwidth-background” flex_height=”” section_full_height=”no” pattern_overlay=”” opacity_overlay=”10″ header_feature=”” footer_feature=”” desktop_visibility=”” tablet_visibility=”” tablet_sm_visibility=”” mobile_visibility=”” section_id=”shop-info” padding_top=”50″ padding_bottom=”50″][vc_column width=”1\/1″ desktop_hide=”” tablet_width=”” tablet_sm_width=”” mobile_width=”” css=”.vc_custom_1416042525792{padding-right: 20% !important;padding-left: 20% !important;}”]

Shop Info<\/span><\/h3>[vc_accordion disable_keyboard=”” toggle=”” initial_state=”none”][vc_accordion_tab title=”Why is the price button on your shop saying: “from … \u20ac“?”][vc_column_text animation_delay=”200″]<\/p>\n

Ah, that means we’re in a good mood, as we allow you to configure certain specs of the article. As such, the article price varies, so we list the lowest configuration as the base price.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row section_type=”fullwidth-background” flex_height=”” section_full_height=”no” pattern_overlay=”” opacity_overlay=”10″ header_feature=”” footer_feature=”” desktop_visibility=”” tablet_visibility=”” tablet_sm_visibility=”” mobile_visibility=”” section_id=”accounts-ordering” padding_top=”50″ padding_bottom=”50″][vc_column width=”1\/1″ desktop_hide=”” tablet_width=”” tablet_sm_width=”” mobile_width=”” css=”.vc_custom_1416042525792{padding-right: 20% !important;padding-left: 20% !important;}”]

Accounts & Ordering<\/span><\/h3>[vc_accordion disable_keyboard=”” toggle=”” initial_state=”none”][vc_accordion_tab title=”How do I create a GreenPC account? How do I log in with some other type of account? HELP ME!!!”][vc_column_text animation_delay=”200″]<\/p>\n

Don’t worry, it’s simple. Just go to your cart, push that big green CHECKOUT button, and follow the process. We need nothing more than a username, a password, your email address, and address data. At the end of the order process we will ask you whether you want to create an account, or whether you prefer to continue your purchase without creating a GreenPC account. If you do create an account, you\u2019ll be asked for a password and you\u2019ll receive a confirmation email shortly after.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How can I change my password, update my email address, set my email preferences, and all that kind of thing?”][vc_column_text animation_delay=”200″]<\/p>\n

Your password, email address, email preferences, forum avatar, phone number, and more – OK, not that much more – are all accessible by clicking your name, and choosing \u201cEdit my Profile\u201d. From there, things are pretty forward. If you run into trouble, create a support ticket.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What payment options do I have ?”][vc_column_text animation_delay=”200″]<\/p>\n

You can pay for your orders using VISA, MasterCard, American Express or Discover. We use Paypal as a payment gateway. You can also pay per bank transfer. We do not accept checks, money orders, uncut gemstones, or broken promises.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I pay by bank transfer ?”][vc_column_text animation_delay=”200″]<\/p>\n

Yes! What are you waiting for ? Oh, and when you do, keep in mind banks are lame… They don’t always show the senders data in the payment excerpt, so make sure you clearly mention your order number and your full name in the comment section of your payment form. Else it might take a while before our elves will track you down.<\/p>\n

Please make your payment to:<\/p>\n

GreenPC S.A.<\/p>\n

IBAN: LU31 0030 4228 7788 0000<\/p>\n

BIC: BGLLLULL<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How does shipping work ?”][vc_column_text animation_delay=”200″]<\/p>\n

You place your order before 13:00h (GMT+1). Our elves pile your order onto the backs of a magic pegasus. Your order shows up within 72 hours, delivered by a pegasus disguised as a delivery person of your local postal service. Don’t say anything that might reveal their secret.<\/p>\n

If you order it after 13:00h (GMT+1), you’ll get it within 4 days. The pegasus\/secret rules still apply.<\/p>\n

If for whatever act of God we are not capable of delivering your order within those time limits, our elves will contact you within 24 hours after you placed your order.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How can I track my order ?”][vc_column_text animation_delay=”200″]<\/p>\n

You will get a tracking email once your order ships. You can check your order status on your account page. Click on the order number to view tracking information for that order. Do not email us the next day asking when your item will ship. Take a breath. Have a cup of coffee. Patience in all things, grasshopper. Good things come to those who wait (-Cassandra Clare; City of Glass).<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”I didn’t mean to send that thing to that place ! How do I change the shipping address after the fact ?”][vc_column_text animation_delay=”200″]<\/p>\n

Well, you can’t change the address after the fact. But what you can do is cancel the order entirely, assuming you cancel within the first 60 minutes after placing the order by opening a ticket on our Support page. Then feel free to reorder again with the correct address you meant to use in the first place! Think of it as a do-over.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”I want to talk to a live person. Can I call you?”][vc_column_text animation_delay=”200″]<\/p>\n

No. We are busy sourcing new products and shipping orders. That\u2019s a full time job already.<\/span><\/p>\n

The best way to reach the right person to help you is through our Support pages. For product questions, check our forums.<\/span><\/p>\n

For general life solutions, we suggest a dating service, magic ball, or a shrink.<\/span><\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”It seems like items are missing from my shipment. What do you have to say for yourselves ?”][vc_column_text animation_delay=”200″]<\/p>\n

First, check your account page to see if your order was split into multiple shipments. If so, no big whoop, the rest of your stuff is on the way. If not, it means we probably made a mistake. Sorry. Let us know by opening a support ticket.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”It seems like items are missing from my shipment. What do you have to say for yourselves ?” el_id=””][vc_column_text text_style=”” animation=”” animation_delay=”200″]<\/p>\n

First, check your account page to see if your order was split into multiple shipments. If so, no big whoop, the rest of your stuff is on the way. If not, it means we probably made a mistake. Sorry. Let us know by opening a support ticket.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Why isn’t my country listed; do you ship outside the EU ?”][vc_column_text animation_delay=”200″]<\/p>\n

No, we do not ship outside of the EU at this time, and certain sales may not be shipped to certain countries. Why ? Well, the pegasus disguised as a delivery person of your local postal service is just too expensive to hire outside the EU.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Really, you don\u2019t ship to the US ?”][vc_column_text animation_delay=”200″]<\/p>\n

No, we do not ship to the US. We might some day \u2026 Around the same time the US stops invading other countries. Meanwhile, please don’t ask again. Jeez, some people\u2026<\/p>\n

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Returns & Refunds<\/span><\/h3>[vc_accordion disable_keyboard=”” toggle=”” initial_state=”none”][vc_accordion_tab title=”I didn’t mean to order that thing I just ordered. How do I undo my order ?”][vc_column_text animation_delay=”200″]<\/p>\n

Well, let’s be clear: you can’t undo at all. You\u2019re an adult. You are responsible for your actions. That includes pushing that big green ORDER button. If we are really in a good mood and in certain rare cases we might be open for a refund still, so you can always give it a try by contacting our Support Team, but don\u2019t blame us if the answer will be a plain \u201cno\u201d.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What is GreenPC\u2019s return policy ?”][vc_column_text animation_delay=”200″]<\/p>\n

Hey, we want you to love us and have a good time. So if your item arrives damaged or defective, open a support ticket\u00a0to communicate the issue with our Support Team. You can find additional details in the How do I return a defective product section on our FAQs.<\/span><\/p>\n

You’ll need to contact our Support Team within 14 days of purchasing your product if it arrives damaged or defective. GreenPC reserves the right to impose a 20 % restocking fee for any product that is returned and deemed not to be damaged or defective and the original shipping charge will not be refunded.<\/span><\/p>\n

In the event your return request is past the 14 day return window, you may want to contact the manufacturer of your product to see if some other resolution is possible.<\/span><\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Will I receive customer support like I’m used to ?”][vc_column_text animation_delay=”200″]<\/p>\n

If you buy something you don’t end up liking or you have what marketing people call “buyer’s remorse,” sell it on your local secondhand sales platform, eBay or at a garage sale. It’s likely you’ll make money doing this and save everyone a hassle.<\/span><\/p>\n

If the item doesn’t work, first, find out what you’re doing wrong. Yes, we know you think the item is bad, but it’s probably your fault. Google your problem, or come back to that product discussion in our community and ask other people if they know. Try to call the manufacturer and ask if they know. If you give up, then open a support ticket\u00a0to communicate the issue with our Support Team or read further.<\/span><\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How do I return a damaged or defective product ?”][vc_column_text animation_delay=”200″]<\/p>\n

This one’s serious, so we’re gonna use our grown-up voices. AHEM: If the item you purchased is damaged or defective and was purchased within the past 14 days, please go to our Support page to report the issue. Include the order number, a description of the item you would like to return and a detailed explanation of the problem you are having. We will provide you with a return authorisation.<\/span><\/p>\n

If we still have the same item in-stock, we will provide you with an exchange of the same item. In the event the item is no longer available and you have contacted us within 14 days of the purchase date, GreenPC may issue you a refund in the amount of the original purchase based on the condition of the item. You may be required to return your defective item to GreenPC before an exchange or refund is issued.<\/span><\/p>\n

In the event the item being returned to GreenPC is not found to be damaged or defective, you may be assessed a 20 % restocking fee and the original shipping charge will not be refunded.<\/span><\/p>\n

In the event your return request is past the 14 day window, you may want to contact the manufacturer of your product to see if some other resolution is possible.<\/span><\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”OK, I’ve got my return authorisation ID, so now what ?”][vc_column_text animation_delay=”200″]If and only when you received a return authorisation ID\u00a0from the GreenPC Support team, please send your article to the following address:<\/span><\/p>\n

Greenpc S.A.<\/span>
\nToekomstlaan 11
\nB-3600\u00a0Genk<\/span>
\nBelgium<\/span><\/p>\n

Important:<\/span><\/p>\n